Billing and Payment

No one will be denied medical care based on inability to pay at the time of service.

• Packard Health accepts a wide range of commercial insurance and public health plans.
• Payment is expected at time of service for (1) any co-pay required by your insurance plan, (2) any uncovered portion of your bill.
• You may be eligible for Packard Health’s sliding fee scale. Payments for health care services will be determined based on your ability to pay. Please bring to your appointment one form of identification and proof of household income for the most recent 30 days. Proof may include paycheck or benefit check stubs. If you have no income at all, please tell us how you provide for yourself from day to day.
• If you do not qualify for the sliding fee scale, you may still receive a 20% discount if you pay in full at the time of service.
• Under the Federal No Surprises Act patients who don’t have insurance or who are not using insurance have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
• Packard Health accepts cash, check, Visa and MasterCard.

Protect Yourself from Fraud

Recently, there have been fraudulent websites emerging online that attempt to solicit payment from healthcare patients. Some of these websites seek to mimic our payment portal. Our MyChart payment portal is secure, however, fraudulent look-alike websites with similar names have begun to appear in internet search results. Patients should only make online payments using the URL provided on their patient billing statements.

Here are some warning signs that they’ve reached an imposter site:

• The site asks for personal information (e.g. name or address) or payment balance.
• Being told to call a customer service line to process a payment.
• Receiving an error message such as “payment on hold,” “transaction pending,” “error processing your payment,” “oops,” etc.
• Poorly translated text and instructions for using the site.
• Links to other unaffiliated sites.
• Ads – some sites don’t collect visitor information but receive ad revenue for every visit. Our payment portal doesn’t have any advertisements.

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the Federal No Surprises Act, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.

The Good Faith Estimate is NOT a bill.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises, or call (734) 929-9911.

Learn more about your rights and protections against surprise medical bills