For New Patients

Why Packard Health?

Patient care at Packard Health is personal—and unique, effective, compassionate. We are nationally recognized for the way we care for our patients.

• Your care is integrated and coordinated under one roof. Primary care and mental health care are offered in one family practice setting. Your mental health counselor is just down the hall. Beyond our doors, you have referrals to specialty care, hospitals, home health care, community services and supports.
• Your care is team-based. With all health care services under one roof, your medical team seamlessly works together. They easily communicate and collaborate with each other, and with you. We’re all a team.
• Your care is patient-centered. You and your providers build a strong relationship together to help you reach your fullest health potential. Your care team knows you, your family, your health history, and they support you in learning to manage and organize your care as you choose. We say, “The patient is the star at Packard Health”.
• Your care is about the whole patient – you. Your care at Packard Health is not focused on an illness or an ailment. Your health care team looks at a bigger picture—your chronic conditions, your mental well-being, your lifestyle, and factors in life that keep you from attaining the best level of health for you.
• Your Epic electronic health record ensures that your Packard Health team can coordinate care between specialist or emergency departments across major health systems in our area, such as Michigan Medicine and Trinity Health.
• Think of Packard Health as your medical home, where everyone from front desk to phone staff, from referrals to billing department, is like a family – friendly, helpful and committed.

Important Things to Know

• You must make an appointment to see a provider. Packard Health is not a walk-in clinic or an urgent care clinic.
• We accept most major insurance carriers. If you don’t currently have insurance a patient service representative can help you understand your options and guide you through the application process.
• Please make sure that Packard Health is in network with your insurance plan before calling to sign up as a new patient.
• We offer a sliding fee scale for patients who do not have insurance. Packard Health is not a free clinic.
• Telehealth appointments can only be done if the patient is in Michigan.
• Packard Health does not prescribe benzos, narcotics, or stimulants.
• Controlled medications cannot be sent out of state.
• An appointment is needed to complete any paperwork.
• Our providers are busy seeing patients and are unable to take direct phone calls, but you can send a message to your provider through the patient portal or by calling (734) 971-1073. 
• Prescription refill: request can take up to 72 hrs. or three business days and that includes urgent meds sometimes. Please check with Nursing to see if this is the time frame that they are using for prescription turnaround time.
• Response to messages sent in MyChart are not going to be answered immediately. Check with nursing for a clarification on turnaround time.

Patient Code of Responsibility

You are responsible for:

• Giving correct and complete facts to your healthcare team.
• Telling your doctor about any changes in your health.
• Asking questions when you don’t understand what your doctor or nurse tells you.
• Signing a consent form for your care, except in emergencies.
• Following your care plan. If you can’t follow it, tell your doctor or nurse why.
• Canceling appointments that you can’t keep.
• Not bringing any type of weapons into the office.
• Working with your clinic if you can’t pay your bill.
• Telling us your thoughts and concerns in a helpful way to the right people. This means tell your doctor, your nurse, or therapist.
• Treating other patients, clinic staff, and other people’s things with respect.
• Following office rules.